Shipping Policy

Thank you for shopping with Spatex. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During sale periods, festive seasons, or high order volumes, processing times may be slightly extended.

Shipping Destinations

Spatex currently ships across India and may offer international shipping to selected countries.

Estimated Delivery Time

Domestic Shipping (India)

  • Standard Delivery: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

International Shipping

  • Estimated Delivery: 7–21 Business Days
  • Delivery times may vary depending on customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order value.
  • Free shipping promotions may be available on selected products or during special campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service interruptions
  • Customs inspections
  • Incorrect shipping information
  • Circumstances beyond our reasonable control

Spatex is not responsible for delays caused by third-party shipping providers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or may require additional shipping charges for reshipment.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Photos of the product and packaging (if applicable)

We will coordinate with the shipping carrier and assist in resolving the matter.

Customs Duties and Taxes

For international orders, customs duties, import taxes, and additional government charges may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Contact Us

For questions regarding shipping or delivery, please contact us:

Spatex

Owner: Anurag Agrawal

Email: spatex075@gmail.com

Phone: +91 95623 42678

Address:

Suresh Chandra, 226, Agrawal Gate
Chandausi, PO: Chandausi
District: Sambhal
Uttar Pradesh – 202412
India